Library Help

Troubleshooting Tips for Accessing Databases on the A-Z List

Tip 1: Double-Check Your Username and Password

When logging into library databases, make sure you're using your SUNY Oneonta username and password. This is the same set of credentials you use to access Brightspace and on-campus computers.

Tip 2: Try Another Database

If you're having trouble with one database, try accessing a different one from the A-Z list. If you're able to access another database, it could be an issue with the specific one you're trying to use. In that case, please fill out the Report Access Issue Form and upload any screenshots of the error message.

Important Note on Remote Access to EBSCOhost Databases (e.g., Academic Search Complete, ERIC, PsycINFO, SocINDEX with Full Text):
If you're trying to access an EBSCO database off-campus by going directly to web.ebscohost.com, it won’t recognize you as a SUNY Oneonta user. To get authenticated, always access EBSCO databases through the A-Z list.

Tip 3: Switch Your Browser

If you're having issues with one browser, try accessing the database using a different one. For example, if you’re on Chrome and it’s not working, try Microsoft Edge or Firefox (or Safari if you’re on a Mac).

Tip 4: Clear Your Browser’s Cache and History

Sometimes your browser’s cache or cookies can cause problems. Try clearing them and see if that resolves the issue. Here are some helpful guides:

• Chrome: How to Clear Cache

• Firefox: How to Clear Cache

• Edge: How to Clear Cache

• Safari: How to Clear History