How do I access online databases?
All online databases are accessible from the library's A-Z list.
Answer
Troubleshooting tips for accessing online databases
Tip 1: Make sure you are using the correct username and password
When logging into library databases, be sure to use your SUNY Oneonta username and password. This is the same username/password that you use to access Brightspace and on campus computers.
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Make sure you’re using your SUNY Oneonta username/password.
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If you are a new student or employee, your default password must be changed before accessing the library databases.
Tip 2: Try accessing a different database
If you are unable to access a particular database, try to access another database from the A-Z list.
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For example, if you cannot get into Academic Search Complete (EBSCOhost), try accessing another database like JSTOR.
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If you can access one database but not another, this might indicate a problem with the database. In these cases, please fill out the Report Access Issue for E-Resources form and include screen shots of any error messages you received while attempting to access the database.
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Note on EBSCOhost databases (including Academic Search Complete, ERIC, PsycINFO, SocINDEX with Full Text): You must access EBSCO databases through the A-Z list. If you attempt to access an EBSCO database from off campus by going directly to web.ebscohost.com, you will not be recognized as a SUNY Oneonta user and your access will not be authenticated.
Tip 3: Try using a different browser
If you are having trouble accessing databases, try using a different browser. For example, if you normally use Chrome and are experiencing issues, try using MS Edge or Firefox (or Safari if you are a Mac user).
Tip 4: Try clearing your browser cache and/or history
In some cases, you may have to clear your browser’s cache, cookies, and history. See links below for instructions on how to clear your browser cache.
- Chrome: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
- FireFox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
- Edge: https://www.microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies
- Safari: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac